27abc Privacy Policy
Your personal information is completely safe at 27abc. This policy contains a full description of what information we collect, how we use it, and how we keep it secure.
Table of Contents
01 Introduction and Scope
27abc ("we", "our", "platform") operates a trusted online betting and casino platform for users in Bangladesh. This privacy policy ("policy") describes how we collect, use, store, and protect your personal information when you use our website https://27abc.lat and related services ("services").
By accessing this website or registering an account, you consent to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
02 What Information We Collect
27abc collects only the information necessary to provide our services, verify accounts, ensure security, and meet legal obligations.
2.1 Information You Provide
- Full name and date of birth (for identity verification)
- Email address (for account communication)
- Mobile number (for verification and payments)
- Payment information — bKash, Nagad, Rocket, or Upay account number
- National ID card or passport number (for KYC verification)
- Residential address
- Records of your conversations with our support team
2.2 Automatically Collected Information
- IP address and device identifier information
- Browser type, version, and operating system
- Date, time, and duration of website sessions
- Pages you visited and links you clicked
- Betting and gaming activity history
- Date and time of login and logout
2.3 Information Received from Third Parties
- Transaction confirmation information from payment processors
- Risk assessment information from fraud prevention service providers
- KYC confirmation information from identity verification agencies
03 Purpose of Using Information
We use your personal information for the following legitimate purposes:
3.1 Service Delivery and Account Management
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions
- Providing bonuses, promotions, and VIP benefits
- Providing customer support via live chat and email
3.2 Security and Compliance
- Preventing fraud, money laundering, and other illegal activities
- Ensuring age verification (minimum 21 years)
- Enforcing responsible gaming policies
- Complying with applicable legal obligations
3.3 Improvement and Communication
- Improving our platform and user experience
- Personalising services according to your preferences
- Sending account-related notifications and updates
- Promotional communications where applicable (based on your consent)
05 Cookies and Tracking Technologies
The 27abc website uses cookies and similar technologies to improve your browsing experience and maintain service quality.
5.1 Types of Cookies
- Essential cookies: Required to maintain login sessions, security verification, and core functionality; these cannot be disabled
- Functionality cookies: Remember your language preference, theme setting, and other personal preferences
- Analytics cookies: Analyse site usage patterns to help improve the platform
- Security cookies: Used for fraud detection and account protection
5.2 Cookie Controls
You can control or delete cookies from your browser settings. Please note that disabling essential cookies may disrupt some important functions of the service and you may not be able to log in.
06 Data Security Measures
27abc has implemented industry-standard technical and organisational measures to ensure the security of your personal information.
6.1 Technical Security
- SSL/TLS encryption technology used for all data transfers
- AES-256 grade encryption for stored data
- Regular security audits and vulnerability assessments
- Two-factor authentication (2FA) option
- Automated suspicious activity detection system
6.2 Organisational Security
- Only authorised personnel may access sensitive user information
- Regular data protection training provided to staff
- Strict confidentiality agreements with third-party service providers
- Rapid response plan in the event of a data breach
07 Data Retention Period
We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected or as required under legal obligations.
7.1 Active Account Information
While your account is active, we retain all your account information, transaction history, and gaming records. This information is necessary for your use of the service and resolution of disputes.
7.2 After Account Closure
After an account is closed or suspended, we retain transaction records and identity verification information within applicable legal limits. Once this period ends, information is securely deleted or anonymised.
7.3 Backup Systems
Information stored in our backup systems is automatically deleted in line with the rules of the primary system. However, this process may take some additional time to complete.
08 Your Personal Rights
You have the following rights regarding your personal information. To exercise these rights, contact our support team.
8.1 Right of Access
You may request a copy of the personal information we hold about you at any time. We will fulfil this request within a reasonable timeframe.
8.2 Right of Rectification
If any of your information is incorrect or incomplete, you may request a correction. Some information can also be updated directly from your account settings.
8.3 Right of Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.
8.4 Right to Restrict Processing
You may request that the use of your information be restricted for specific purposes, such as opting out of marketing communications.
8.5 Right to Lodge a Complaint
If you believe we are not handling your personal information properly, please contact us directly in the first instance. We will respond to your complaint within 30 business days.
09 Protection of Minors
27abc strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect personal information from any minor.
- All users are required to confirm their age at the time of registration
- In suspicious cases we verify government-issued identity documents
- If we become aware that a minor has opened an account, that account is immediately closed and the collected information is deleted
- If parents suspect their child is using our platform, please contact us immediately at [email protected]
10 Changes to the Privacy Policy
27abc may update this privacy policy from time to time. These changes may result from updates to our services, new legal requirements, or the adoption of industry best practices.
10.1 Notice of Changes
For important changes, we will send a notice to your registered email and display a notification when you access the service. For minor changes, only the "Last Updated" date on this page will be changed.
10.2 Use of the Service After Changes
If you continue to use our service after the updated policy has been published, it will be assumed that you have agreed to the new policy. If you do not agree with the new policy, please request that your account be closed.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our dedicated privacy team will review your request properly.
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
- Response Time: Up to 30 business days for email
For any request related to your personal information, please include your account username and registered email address so that we can verify your identity.
Need more help?
If you have any questions about the privacy policy or your information, our 24/7 Bengali support team is always here for you.